About Us

The rapid growth of mobile technology and e-commerce has dramatically changed retail behaviors and the needs of the supply chains that support these behaviors. Our research identifies key challenges in responding to omnichannel market demands and develops strategies to face these challenges. The goal is to help companies identify new capabilities and technologies that will unlock new opportunities for growth and efficiency in omnichannel distribution networks. Our core areas of expertise include fulfillment strategies, trends in warehouse automation, omnichannel returns, and the role of AI in omnichannel and ecommerce.

Research Team

Dr. Eva Ponce

Dr. Eva Ponce

Founder & Director

Director of Online Education, MIT CTL
Omnichannel

Dr. Inma Borrella

Dr. Inma Borrella

Research Scientist

Academic Lead, MITx MM in SCM
Digital SC Transformations

Dr. Miguel Rodriguez Garcia

Dr. Miguel Rodriguez Garcia

Research Scientist

Course Lead, MITx MM in SCM
Warehouse Technologies

Dr. Shailesh J. Divey

Dr. Shailesh J. Divey

Postdoctoral Associate

Warehouse of the Future

Ms. Laura Allegue

Ms. Laura Allegue

Research Assistant

Course Lead, MITx MM in SCM
Omnichannel

Mr. Kellen Betts

Mr. Kellen Betts

Research Assistant

Course Lead, MITx MM in SCM
Sustainability

MIT Collaborators

Dr. Maria Jesus Saenz

Dr. Maria Jesus Saenz

Research Scientist

Exec. Director, SCM, MIT CTL
Digital SC Transformation

Dr. Thomas Koch

Dr. Thomas Koch

Postdoctoral Associate

MIT CTL
Data Security

International Research Collaborators

Dr. Jafar Namdar

Dr. Jafar Namdar

Assistant Professor

Michigan State University, Eli Broad College of Business

Dr. Adriana Gabor

Dr. Adriana Gabor

Associate Professor

Khalifa University

Dr. Edgar Gutierrez-Franco

Dr. Edgar Gutierrez-Franco

Research Affiliate

MIT CTL

Dr. Sergio Caballero

Dr. Sergio Caballero

Senior Manager, Data Science

Walmart

Recent Student Research Assistants

Geoffrey Allen
SCM Master’s Graduate ‘23

Kirill Lobanov
SCM Master’s Graduate ‘23

Osama Alhasan
SCM Master’s Graduate ‘23

Shoichi Ishida
SCM Master’s Graduate ‘23

Alejandro Bosch
SCM Master’s Graduate ‘22

Ankita Arora
SCM Master’s Graduate ‘22

Kenneth Critchlow
SCM Master’s Graduate ‘22

Miguel Garcia Gonzalez
SCM Master’s Graduate ‘22

Pedro Benitez
SCM Master’s Graduate ‘22

Taylor Peterson
SCM Master’s Graduate ‘22

Abhijeet Singh
SCM Master’s Graduate ‘21

Jacob Backstrom
SCM Master’s Graduate ‘21

Niranjini Kumar
SCM Master’s Graduate ‘21

Yixuab Fang
SCM Master’s Graduate ‘21