The rapid growth of mobile technology and e-commerce has dramatically changed retail behaviors and the needs of the supply chains that support these behaviors. Our research identifies key challenges in responding to omnichannel market demands and develops strategies to face these challenges. The goal is to help companies identify new capabilities and technologies that will unlock new opportunities for growth and efficiency in omnichannel distribution networks. Our core areas of expertise include fulfillment strategies, trends in warehouse automation, omnichannel returns, and the role of AI in omnichannel and ecommerce.
Research Team
Dr. Inma Borrella
Research Scientist
Academic Lead, MITx MM in SCM
Digital SC Transformations
Dr. Miguel Rodriguez Garcia
Research Scientist
Course Lead, MITx MM in SCM
Warehouse Technologies
Mr. Kellen Betts
Research Assistant
Course Lead, MITx MM in SCM
AI, Technology, Sustainability
MIT Collaborators
International Research Collaborators
Dr. Jafar Namdar
Assistant Professor
Michigan State University, Eli Broad College of Business
Recent Student Research Assistants
Milton Lavia
SCM Master’s Graduate ‘25
Nic Holwerda
SCM Master’s Graduate ‘25
Vi Duong
SCM Master’s Graduate ‘25
Kalyan Prasana Simha
SCM Master’s Graduate ‘24
Shantanu Sunil Baviskar
SCM Master’s Graduate ‘24
Geoffrey Allen
SCM Master’s Graduate ‘23
Kirill Lobanov
SCM Master’s Graduate ‘23
Osama Alhasan
SCM Master’s Graduate ‘23
Shoichi Ishida
SCM Master’s Graduate ‘23
Alejandro Bosch
SCM Master’s Graduate ‘22
Ankita Arora
SCM Master’s Graduate ‘22
Kenneth Critchlow
SCM Master’s Graduate ‘22
Miguel Garcia Gonzalez
SCM Master’s Graduate ‘22
Pedro Benitez
SCM Master’s Graduate ‘22
Taylor Peterson
SCM Master’s Graduate ‘22
Abhijeet Singh
SCM Master’s Graduate ‘21
Jacob Backstrom
SCM Master’s Graduate ‘21
Niranjini Kumar
SCM Master’s Graduate ‘21
Yixuab Fang
SCM Master’s Graduate ‘21